The health and wellbeing of our guests, property owners, service providers, employees and local communities continues to be our top priority as we welcome visitors across the South West.
Latest update: 22nd February 2021
On Monday 22nd February, the Prime Minister confirmed the four-step road map and intended timeframes out of current COVID-19 lockdown restrictions.
Step one - Self-catering holiday accommodation remains closed and any bookings with an arrival date prior to 12th April must be cancelled.
Step two - From no earlier than 12th April, self-catering holiday accommodation will be able to reopen for single households.
Step three - From no earlier than 17th May, self-catering holidays will be restricted by the rule of six or two households.
Step four - From no earlier than 21st June, all legal limits on social contact will be removed.
More information is available on the government website here.
I have a stay after 12th April but can't attend as one household or I have a stay after 17th May but can't attend as two households. What should I do?
Our team will be happy to discuss options with you. We're contacting all guests for bookings in date order, so our team will reach out to you to confirm arrangements and/or options for your booking soon.
Our booking terms and conditions can be viewed here.
Are you taking new bookings?
We are continuing to take new bookings in line with goverment restrictions. Bookings are available for single households from 12th April 2021 and for two households from 17th May. It is currently expected that no restrictions will be in place for bookings from 21st June.
Steps to keep you safe
To ensure we’re able to welcome guests safely, we’ve been working alongside our property owners and their service providers to put rigorous cleaning and hygiene measures in place. We’ll be following government guidelines closely at all times.
Although holidays are a little different at the moment, we know it’s important to ensure your much-loved time in the South West is just as special as it’s always been. Now more than ever, our team will be on hand to give you the best possible experience during your stay.
To help provide some peace of mind, we’ve put together the following three-step plan for our guests, which outlines the measures that will be taken to manage the challenges of COVID-19.
1. Following up-to-date guidance and limiting the spread of COVID-19
We’re communicating with property owners and service providers to ensure that their policies and systems relating to health and hygiene meet the standards required.
If you experience symptoms of COVID-19 or have been in contact with anyone who’s showing symptoms, please follow government guidelines and isolate at home. No-one should travel for their holiday under these circumstances.
During your stay, please adhere to the latest government guidelines to wash hands, cover your face in enclosed spaces and maintain social distancing.
2. Ensuring clear and open communication at all times
We’ve updated all of our pre-arrival email communications to guests, so you’ll be provided with detailed, property-specific information relating to health and hygiene ahead of your stay.
If you develop any COVID-19 symptoms during your stay, you must notify us immediately. This is extremely important for the safety of housekeeping teams and the next guests due to arrive.
3. Adhering to cleaning and hygiene standards
Housekeeping companies and service providers are committed to wearing personal protective equipment when providing any services at our properties.
There will be a thorough two step cleaning process in all properties, which involves cleaning first and then sanitising with an approved BS EN 1276 product second.
Particular attention will be paid to hard surfaces and high touch points such as keys, light switches, bannister rails, remote controls, kitchen appliances and door handles.
To help maintain good hygiene standards, anti-bacterial cleaning products and hand soap will be provided for guests’ use while staying at the property.
The normal changeover periods may be amended to allow housekeeping companies additional time for the thorough cleaning processes needed for everyone’s safety.
Guests will be notified about any specific changes to check-in and check-out times ahead of their stay.
We will listen to additional requests from individual guests and we will do everything we can to minimise the risks for everyone.
“The Williams Family, Hertfordshire | November 2020, Trustpilot - Stayed at The Yellow Cottage
Because of Covid I had to transfer my 70th birthday celebrations with the family from this month, to January next year.
Lindsay at Perfect Stays was fantastic, she was calm, empathic but very professional. She contacted the owners of the cottage we had booked with, to ask them if this second transfer was at all possible. She kept me informed of all the steps that were taking place. I would like to thank Lindsay and the owners for their understanding.
I cannot praise Perfect Stays enough for setting my mind at rest and sorting out a very stressful situation. I would highly recommend Perfect Stays.”