The health and wellbeing of our guests, property owners, service providers, employees and local communities continues to be our top priority as we welcome visitors across the South West.
Latest update: 14th June 2021
On Monday 14th June, the Prime Minster announced a four-week extension to Coronavirus restrictions in England. As a result, self-catering holidays will remain restricted by the 'rule of six' or two households.
It is expected that England will move to Step 4 (release of all restrictions) on Monday 19th July, though the data will be reviewed after two weeks in case the risks have reduced.
More information about the restrictions is available on the government website here.
I have a stay booked before Monday 19th July 2021 but can't attend as my group is larger than six or two households. What should I do?
Our team will be happy to discuss options with you. We're contacting all guests impacted by the extension of restrictions so our team will reach out to you to confirm arrangements and/or options for your booking.
Our booking terms and conditions can be viewed here.
Are you taking new bookings?
We are continuing to take new bookings in line with goverment restrictions. Bookings are available for six guests or two households until 19th July. It is currently expected that no restrictions will be in place for bookings from 19th July.
Steps to keep you safe
To ensure we’re able to welcome guests safely, we’ve been working alongside our property owners and their service providers to put rigorous cleaning and hygiene measures in place. We’ll be following government guidelines closely at all times.
Although holidays are a little different at the moment, we know it’s important to ensure your much-loved time in the South West is just as special as it’s always been. Now more than ever, our team will be on hand to give you the best possible experience during your stay.
To help provide some peace of mind, we’ve put together the following three-step plan for our guests, which outlines the measures that will be taken to manage the challenges of COVID-19.
1. Following up-to-date guidance and limiting the spread of COVID-19
We’re communicating with property owners and service providers to ensure that their policies and systems relating to health and hygiene meet the standards required.
If you experience symptoms of COVID-19 or have been in contact with anyone who’s showing symptoms, please follow government guidelines and isolate at home. No-one should travel for their holiday under these circumstances.
During your stay, please adhere to the latest government guidelines to wash hands, cover your face in enclosed spaces and maintain social distancing.
2. Ensuring clear and open communication at all times
We’ve updated all of our pre-arrival email communications to guests, so you’ll be provided with detailed, property-specific information relating to health and hygiene ahead of your stay.
If you develop any COVID-19 symptoms during your stay, you must notify us immediately. This is extremely important for the safety of housekeeping teams and the next guests due to arrive.
3. Adhering to cleaning and hygiene standards
Housekeeping companies and service providers are committed to wearing personal protective equipment when providing any services at our properties.
There will be a thorough two step cleaning process in all properties, which involves cleaning first and then sanitising with an approved BS EN 1276 product second.
Particular attention will be paid to hard surfaces and high touch points such as keys, light switches, bannister rails, remote controls, kitchen appliances and door handles.
To help maintain good hygiene standards, anti-bacterial cleaning products and hand soap will be provided for guests’ use while staying at the property.
The normal changeover periods may be amended to allow housekeeping companies additional time for the thorough cleaning processes needed for everyone’s safety.
Guests will be notified about any specific changes to check-in and check-out times ahead of their stay.
We will listen to additional requests from individual guests and we will do everything we can to minimise the risks for everyone.
“The Vargo Family, Surrey | Trustpilot - Stayed at Pentyak
Simply unmatched. Certainly in UK, possibly on earth. Perfect Stays is quite possibly the best of its kind…ever. Yes the houses are breathtakingly stunning. Yes the locations bring tears to any hardened five star traveller… but the staff is simply the best. NOTHING but complete praise for them. Lindsay is another level. She became part of my staff before, during and after our stay at Pentyak and nothing was too much trouble. She followed up with me and knew what I needed before I knew. Not something one can say often in these parts. Well done Perfect Stays. Very well done.”