The health and wellbeing of our guests, property owners, service providers, employees and local communities continues to be our top priority as we welcome visitors across the South West.
Latest update: 12th July 2021
On Monday 12th July, the government confirmed their plan for England to move into Step 4 of the roadmap out of lockdown. This plan will be implemented from Monday 19th July and removes legal limits on social contact.
Despite this positive step forward, we'll continue to follow government guidelines and work closely with our property owners and their service providers to ensure rigorous cleaning and sanitising measures remain in place.
More information about the guidelines is available on the government website here.
Our booking terms and conditions can be viewed here.
Steps to keep you safe
Although holidays are a little different at the moment, we know it’s important to ensure your much-loved time in the South West is just as special as it’s always been. Now more than ever, our team will be on hand to give you the best possible experience during your stay.
To help provide some peace of mind, we’ve put together the following three-step plan for our guests, which outlines the measures that will be taken to manage the challenges of COVID-19.
1. Following up-to-date guidance and limiting the spread of COVID-19
We’re communicating with property owners and service providers to ensure that their policies and systems relating to health and hygiene meet the standards required.
If you experience symptoms of COVID-19 or have been in contact with anyone who’s tested positive, please follow government guidelines and isolate at home. No-one should travel for their holiday under these circumstances.
During your stay, please adhere to the latest government guidelines.
2. Ensuring clear and open communication at all times
We’ve updated all of our pre-arrival email communications to guests, so you’ll be provided with detailed, property-specific information relating to health and hygiene ahead of your stay.
If you experience symptoms of COVID-19 during your stay or have been in contact with anyone who’s tested positive, please let us know immediately. You'll need to follow government guidelines, including obtaining a COVID-19 test and returning home to self-isolate. Information on what to do and how you can get a test can be found here.
3. Adhering to cleaning and hygiene standards
Housekeeping companies and service providers are committed to wearing personal protective equipment when providing any services at our properties.
There will be a thorough two step cleaning process in all properties, which involves cleaning first and then sanitising with an approved BS EN 1276 product second.
Particular attention will be paid to hard surfaces and high touch points such as keys, light switches, bannister rails, remote controls, kitchen appliances and door handles.
To help maintain good hygiene standards, anti-bacterial cleaning products and hand soap will be provided for guests’ use while staying at the property.
The normal changeover periods may be amended to allow housekeeping companies additional time for the thorough cleaning processes needed for everyone’s safety.
Guests will be notified about any specific changes to check-in and check-out times ahead of their stay.
We will listen to additional requests from individual guests and we will do everything we can to minimise the risks for everyone.
“The Spiro Family, London | January 2021, Trustpilot - Stayed at Middle Hobby
Just a big thank you to Paige. Our holiday had to be cancelled due to Covid. Money returned in full without any problem, would definitely recommend them. Also a thank you to the owner of Middle Hobby whose home we were going to rent.”