Contact Us

For reservations or enquiries telephone:

01208 895570

Email us:

info@perfectstays.co.uk
Perfect Stays Ltd, 10b Palmers Way,
Trenant Ind Est, Wadebridge, Cornwall, PL27 6HB.

Send An Enquiry

Career Opportunities

Join our team

We're always on the lookout for hardworking, creative and adaptable people who share our passion for customer service and luxury travel.

If you’re interested in joining Perfect Stays® and believe your skills and experience will add value to our team, then please view our vacancies below or email us at careers@perfectstays.co.uk.

Current vacancies
 

Property Advisor
 

What we offer our team members


We offer 28 days’ holiday with increased benefits linked to position and length of service, including an enhanced annual leave scheme, an extra day off for your birthday if it falls on a working day, and paid sick leave*. You’ll be based at our spacious, modern office in Wadebridge, North Cornwall.

We love socialising and organise funded team drinks at the end of each month, as well as quarterly team afternoons where we experience a local activity together. We also arrange occasional team stays at some new properties that join our portfolio.

We prioritise our team’s health and happiness, and we have dedicated Wellbeing Ambassadors who support our staff and organise healthy workplace initiatives. Recent examples include weekly fruit bowls, wellbeing workshops and discounted gym membership and surfing lessons. 

We’re committed to the ongoing development of all team members and offer numerous training opportunities. As a growing company, there are fantastic prospects for progression and a long-term career at Perfect Stays.

*Some of our enhanced benefits are awarded on the successful completion of the probation period, and others after a set length of service.

 


 

Property Advisor 

We’re looking for a Property Advisor to join our Sales team at Perfect Stays. This is a full-time permanent position (40 hours per week), which includes some weekend work on a rota basis.

Salary

£23,000 pa basic starting salary.

Performance-related bonus scheme after the successful completion of the probation period, giving an OTE of £27,000 pa.

About the Property Advisor position

This is a challenging, exciting and fast-paced role with high-quality sales and customer service at its centre. We believe personality and professionalism are just as important as experience in a similar position, so we’ll consider candidates with varied working backgrounds as long as they can demonstrate a previous commitment to excellent service.

Our Property Advisors are the first point of contact for our customers and act as ‘the voice’ of the company. They work as part of a larger team who are responsible for providing new and existing guests with a seamless holiday experience that’s tailored to them. Confidence along with a warm and welcoming persona are essential.

This pivotal role centres around delivering clear and concise sales messages by phone and email. We’re looking for candidates with a refined sales approach, who can use inspirational and motivational techniques whilst ensuring our guests find the perfect holiday home and location for their needs. We’d expect you to have the ambition and drive to hit targets and generate bookings for our property owners, whilst demonstrating integrity and honesty, which are central to our company ethos.

We’re looking for an experienced and multi-skilled individual who’s accustomed to working well under pressure, so this role isn’t suitable for someone looking for an entry-level position.

Main duties and responsibilities

•    Generating sales by providing an exceptional level of customer service to help match guests to the right property.
•    Taking bookings and dealing with online enquiries.
•    Building relationships with guests and communicating with customers over the phone and email.
•    Striving to hit both individual and team sales targets (daily, monthly, quarterly and annual).
•    Working with guests, owners and service providers to overcome issues with positive outcomes for all.
•    Working within a team to problem solve and reach resolutions.

Ideally, we’re looking for the following skills and experience

•    Previous sales and customer service experience in hospitality or holiday home rentals. An advantage, although not essential, is experience within the luxury rental or travel agency industry.
•    Outstanding written and verbal communication skills with a commitment to high quality customer care.
•    Someone who’ll thrive whilst working as part of a team, with a confident ‘can do’ attitude, commitment to the role and team, as well as the company’s overall success.
•    Strong drive and ambition to succeed with a clear focus on achieving personal and team targets.
•    Someone who’s confident using IT systems (including email and Microsoft Office) and carrying out every day admin tasks.
•    Good geographical knowledge of the South West would be beneficial, particularly Cornwall.
•    Own transportation and full driving licence. 

How to apply

Please email a cover letter to Head of Sales and Guest Experience, Joe Knight, telling us why you would like to work for us and what you think you could bring to the role, together with an up-to-date CV, on careers@perfectstays.co.uk

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Title is in the name of your company. It was a perfect stay and very accommodating as we needed to get into the property earlier due to our daughter being disabled and this was arranged, plus organised a chef for us at late notice. Excellent service and highly recommended - check in halfway through to see if all ok. Couldn't ask for more.

The Cooper Family, Taunton - Stayed at Trewhella