Our Story
Discover the story behind Perfect Stays®
Where everything started
Perfect Stays® was founded in 2011 by husband and wife team, Tina and Scott Fairhurst. They realised that guests wanted more from self-catering holiday agencies. More than a lovely home away from home; more than a prime location; more than pages and pages of choice.
Tina and Scott saw that a home and a place are only half a holiday - and the amount of choice can be just too much. They had a vision: to provide an exclusive, curated collection of holiday homes and to enhance guests' experiences through an inclusive concierge service and team expertise. This vision was the driving force behind Perfect Stays®.
Founding values
From the beginning, Tina and Scott were passionate about building a hand-picked portfolio of high-end, exclusive properties that couldn't be found elsewhere. Their focus was always on quality over quantity, and they believed in personally visiting every house to ensure standards remained consistently high.
Born from a passion for quality and a deep love of our region, Tina and Scott wanted to prioritise "experience above all" to ensure guests get the best out of the local area and their stay. They believed in a whole holiday experience, which included valuable local information, insider tips on where to go, and a wide range of lifestyle services.
This personal and knowledgeable approach has always been at the heart of Perfect Stays®, and it's why we offer a concierge service at no extra cost to our guests. Our team of local experts go beyond accommodation, providing tailored experiences that showcase the best of the South West.
A huge loss and a challenging journey
In 2015, Scott passed away suddenly. This was a devastating loss for Tina and the rest of the small team. With grit and determination, they made it through this challenging period together and ensured Perfect Stays continued to excel.
Perfect Stays today
Over a decade on, our team of local experts has grown from two to more than 20, but our founding vision and values always remain true. We continue to provide truly exceptional travel experiences for discerning guests, and our unwavering commitment to a bespoke, personal approach sets Perfect Stays® apart every time.
This approach to outstanding service extends to our valued property owners. We build long-lasting, personal relationships with them, which are founded on mutual understanding, trust and shared goals. First and foremost, we recognise that the properties on our portfolio are beloved homes, and we appreciate our homeowners' commitment to sharing them with our guests and helping our local economies thrive.
We're proud of our roots in the South West and passionate about supporting the communities and businesses that make our region so special. By championing responsible tourism and carefully limiting our portfolio growth, we avoid oversaturating areas. This, in turn, adds to the exclusivity of our portfolio and enhances booking performance for our homeowners. A cyclical benefit that supports year-round income for businesses in the South West.
Our values
Inspirational
We love to inspire our guests at every opportunity. The beautiful images on our website are just the beginning, backed by our team's deep destination knowledge and the unforgettable experiences offered through our dedicated concierge service.
Highly selective
The actions we take, the businesses we work with, and properties we represent all undergo the same scrutiny. They're nothing short of the best. To that end, all our properties are exclusive to Perfect Stays to ensure zero compromises in our portfolio.
Rooted in community
The places surrounding our holiday homes are integral to our guests' experiences. As a local, independent company, we work hard to support and elevate our area's communities as well as brilliant businesses that serve our guests. We also limit our portfolio per location to avoid oversaturation and drive sustainable growth that's beneficial to all.
Experience above all
Our team's passion and enthusiasm are infectious. People are at the heart of our business and we genuinely care about the complete experience of every guest and every homeowner. We take the time to listen to our customers and learn about their needs and the little details that make all the difference.
Sustainability minded
We're committed to protecting the beautiful landscapes we call home. We're working to reduce our environmental impact, support eco-friendly practices, and inspire our guests and partners to join us in creating more sustainable travel experiences.
A culture of support
We nurture positivity, personal development and inclusivity. We invest in our people to ensure our team is challenged, fulfilled, and maintain the highest level of customer service.
“The Gent Family, Nottingham | Trustpilot - Stayed at LongshipsWe have rented numerous properties from Perfect Stays and hands down they are the best by miles...nothing is too much trouble and they are great communicators. First class.
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