Career Opportunities

Join our team

We’re often on the lookout for hardworking, creative and adaptable people who share our passion for customer service and luxury travel. If you’re interested in joining Perfect Stays® and believe your skills and experience will add value to our team, then please view our vacancies below or email us on careers@perfectstays.co.uk.

Current vacancies:

1. Portfolio Consultant
2. Guest Coordinator
3. Property Advisor

Portfolio Consultant

Overview of the Role:

We're looking for a hardworking and enthusiastic Portfolio Consultant with a passion for account management and business development to join our friendly team at our offices in Wadebridge, North Cornwall.

Perfect Stays are market-leading specialists in renting exclusive, luxury holiday homes across the South West. With a growing portfolio of exceptional properties and an ever-expanding customer base, we're looking for a capable individual to assist the Portfolio Manager with business development and existing property owner support and retention.

At least one years’ experience in a B2C sales or business development role is essential, and a strong background in high quality customer care is required. We’re looking for someone with great people skills, who is honest, engaging, adaptable and dedicated to great service. As well as having strong sales and problem solving skills, candidates must also have strong local area knowledge across the South West; and be highly organised with the ability to multi-task, take initiative and prioritise heavy workloads. The role will require working to targets, presenting results and writing reports to a high quality.

This is an exciting career opportunity for a Portfolio Consultant looking for a fresh start in a fast-paced and buzzing digital business. For the right candidate, this role will offer great future prospects and lots of fantastic team incentives. This role will also involve working Saturdays on a rota basis and occasional overnight stays at properties, meetings and training events.

Please note - all applications must include a covering letter alongside your CV. Without a covering letter, your application won't be considered.

Main Duties and Responsibilities

•    Direct contact for existing property owners offering support, guidance and assistance in overcoming any issues and maximising the rental performance of their home.
•    Work with property owners, suppliers, and our Coordination and Marketing teams to set up new properties for rental.
•    Plan and implement business development strategy for target areas in the South West to generate leads and develop a pipeline of unique, high specification homes for our portfolio.
•    Respond to enquiries from property owners and assess property suitability over the phone in the first instance. Visit properties across the South West to complete surveys, meet with owners, provide guidance and secure new contracts.
•    Network with professional organisations and contractors to build connections, promote brand awareness and positively enhance existing relationships for cross-referrals.
•    Evaluate conversion rates and pipeline activity through data tracking and analysis. Produce reports to show results and identify ways to improve performance.
•    Work with the sales and marketing teams to enhance property/area knowledge and contribute ideas to improve marketing activities and drive results.

Required Experience

•    At least one years’ experience working within a sales or business development role
•    Strong background in customer service
•    Proven track record of working to and hitting targets
•    Strong local area knowledge across the South West
•    Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Desirable Experience

•    Educated to degree level
•    Experience negotiating contracts and securing new business
•    Previous hospitality and/or tourism experience

Personal Attributes and Skills

•    Natural sales ability with the confidence and sincere personality that inspires trust
•    Dedicated to great service with excellent problem-solving skills
•    Ability to adapt and be flexible in a fast-paced office environment as well as independently out in the field
•    Passionate about quality with a strong attention to detail and an eye for interior design
•    Outstanding written and verbal communication skills
•    Exceptional organisational skills as well as the ability to multi-task and adhere to deadlines
•    Strong ability to be proactive and take initiative
•    Willingness to learn and develop, as well as to contribute new ideas
•    Strong work ethic, integrity and ambition to succeed

What We Offer

•    Spacious modern office
•    Training support and a positive work environment
•    28 days holiday
•    Increased benefits linked to position and length of service
•    Quarterly team afternoons
•    Occasional team stays at new property additions to our portfolio

Salary and Role Inclusions

Starting salary of £26,000 depending on experience
Following successful completion of the probation period, the role will also include:

•    Company car (a clean driving license held for over two years is required)
•    Mobile phone
•    Performance related bonus structure (OTE £32,000)

How to Apply

Please apply by sending an up-to-date copy of your CV, along with a covering letter, for the attention of Ashley Sharp to careers@perfectstays.co.uk

Guest Coordinator

Overview of the role:

Full time permanent position (40 hours per week and includes some weekend work on a rota basis)

We’re looking for a highly organised and proactive individual with a passion for outstanding customer service. This is a fast-paced, customer-centric role encompassing a range of different tasks and activities, from helping customers to plan the special details of their stay through our concierge service, to property quality assurance checks, taking booking payments, building relationships with local businesses, general administration, creating and updating customer literature and driving positive customer reviews.

The ideal candidate would have a proven track record of multi-tasking and juggling a range of projects with complete proficiency, and will be used to providing a high level of customer care both over the telephone and by email. For the right candidate, this role will offer great future prospects with lots of fantastic team incentives.

Working alongside other team members within the guest-coordination team, you will be responsible for ensuring a fantastic guest experience throughout. In addition, you will be expected to jump in and assist the wider team on a range of projects where necessary, in particular with the owner-coordination team. This diverse position offers lots of task variation and is vital to our unique service proposition, and the daily running of the business.

Main duties and responsibilities: 

•    Delivering an exceptional level of customer service by email and over the phone
•    Dealing with guest enquiries and concierge requests
•    Recommending local experiences, creating itineraries and providing detailed property and area information.
•    Gathering guest booking details and taking payments
•    Working with guests, owners and service providers to overcome any issues efficiently
•    Building relationships with concierge contacts and researching new concierge options for guests
•    Creating and updating written content for company materials, including booking and property information
•    Ensuring compliance items are communicated effectively with owners and servicing companies
•    Carrying out detailed Quality Assurance checks at all our properties
•    Carrying out guest meet and greats at several of our properties
•    Day-to-day office administration

Required experience:

•    Exceptional organisational skills as well as the ability to multi-task and adhere to deadlines
•    Clear ability to be proactive and take initiative
•    Outstanding written and verbal communication skills
•    Ability to deliver a high level of customer care and problem solve effectively
•    High attention to detail
•    Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
•    Strong work ethic, integrity and ambition to succeed
•    Ability to adapt to a fast-paced working environment with a can-do attitude
•    Strong background in office administration
•    Previous hospitality/tourism experience

What we offer: 

•    Spacious modern office
•    Ongoing training and development
•    28 days holiday
•    Increased benefits linked to position and length of service
•    Quarterly team activity afternoons
•    Occasional team stays at new property additions to our portfolio
•    Team ‘Health, Wellbeing and Environmental’ Ambassadors for a healthier work environment
•    Excellent career opportunities within a growing company
•    Opportunity to work in a professional, dynamic and fun working environment

Salary: 

From £21,000 

How to apply: 

Please email a covering letter telling us why you would like to work for us and what you think you could bring to the role, together with an up to date CV to Joe Knight at careers@perfectstays.co.uk

Property Advisor

Overview of the role:

Full or part time permanent sales position available

Full time permanent position (40 hours per week and includes some weekend work on a rota basis)

Part time position (24 per week over three days, to include Thursday, Friday and Saturday)

This is a challenging, exciting and fast paced sales and high-end customer service role, where personality and professionalism are as important as seasoned experience within a similar role. The primary function of this role is to be the voice of the company, the first point of contact for customers and part of a larger team responsible for providing new and existing customers with a unique, seamless holiday experience tailored to them. Our Property Advisors conduct a pivotal role within the company, delivering clear and concise sales messages by email and telephone, to help our customers to find their perfect holiday home in a location to suit their needs and generating bookings for our home owners.

This isn't an entry level role and requires an experienced and multi-skilled individual who is accustomed to working well under pressure. A refined sales approach delivered through outstanding product knowledge and relationship building is key to our service success.

The role is predominately office based with the main communication being by telephone, however there will be a requirement to meet guests and owners face to face (when Covid-19 restrictions allow), therefore confidence with a smart appearance and warm and welcoming persona is essential.

Main duties and responsibilities:

•    Generating sales by providing an exceptional level of customer service to help match guests to the right property
•    Dealing with online enquiries and building relationships with customers via email
•    Taking bookings over the phone
•    Striving to hit daily sales targets
•    Working with guests, owners and service providers to overcome issues with positive outcomes for all
•    Carrying out meet & greets at our properties
•    Providing a guest concierge service
•    Work within a team to problem solve and reach resolutions

Required experience:

•    Previous sales and customer service experience in hospitality or holiday home rentals. A distinct advantage, although not essential, is experience within the luxury rental or travel agency industry
•    Thrive confidently as a member of a team, with a ‘can do’ attitude, dedication and commitment to the role, team and company’s success
•    Drive and ambition with a clear focus on achieving personal and team targets
•    Fully IT literate in all areas including email, Microsoft Word, Microsoft Excel, and ideally WordPress
•    Excellent spelling and grammar is essential
•    Have own transportation and full driving licence
•    Good geographical knowledge of the area is beneficial

What we offer:

•    Spacious modern office
•    Ongoing training and development
•    28 days holiday
•    Performance related bonus scheme after the probation period
•    Increased benefits linked to position and length of service
•    Quarterly team afternoons
•    Occasional team stays at new properties that join our portfolio
•    Team 'Health, Wellbeing and Environmental Ambassadors' for a healthier work environment
•    Excellent career opportunities within a growing company
•    Opportunity to work in a professional, dynamic and fun working environment

Salary:

£21,000 pa basic starting salary for full time/pro rata for part time

Salary review and a performance related bonus scheme, after successful completion of the probation period, giving an OTE of £27,000 pa for full time/pro rata for part time

How to apply:

Please email a covering letter telling us why you would like to work for us and what you think you could bring to the role, together with an up to date CV to Joe Knight at careers@perfectstays.co.uk