Career Opportunities

Join our team

Perfect Stays Limited was established in 2011. We specialise in providing spectacular holiday homes in beautiful locations across the South West. With an industry-leading website and commitment to quality in everything we do, we have a continuously growing portfolio of luxury homes and a dedication to creating unforgettable experiences for our guests. 

Our ethos is simple; we want to match our guests to the property that is best suited to their occasion and group requirements, and once found, we want to ensure that guests can truly maximise their time and enjoyment through our in-depth local knowledge and extensive concierge service. As a luxury brand, exceptional customer service is at the centre of everything we do. This extends across all departments, including both customer and non-customer facing teams. 

Our friendly and hardworking team forms the heart of Perfect Stays. We’re committed to the personal development of all staff and offer extensive training opportunities so individuals can build a long-term career with us. We also offer various benefits linked to length of service.

Guest Experience Coordinator

We’re looking for a Guest Experience Coordinator to join our fantastic Guest Experience team at Perfect Stays.
This is a full-time position (40 hours per week) based at our modern Wadebridge office. This role also includes some Saturday work on a rota basis.

Salary

£26,250

About the Guest Experience Coordinator position

We’re looking for a highly organised and proactive individual with a passion for outstanding customer service. This is a fast-paced, customer-centric role encompassing a range of different tasks and activities, from helping customers to plan the special details of their stay through our concierge service, to property quality assurance checks, taking booking payments, building relationships with local businesses, general administration, creating and updating customer literature and driving positive customer reviews.

Alongside your colleagues, you will be responsible for ensuring a fantastic guest experience throughout. For the right candidate, this role will also offer great future prospects with lots of excellent team incentives.

In addition, you will have the opportunity to upskill and assist the wider team on a range of other projects throughout the year, such as bookings with our Property Advisors and setting up new property listings with our Portfolio Team. This diverse position offers lots of task variation and is vital to our unique service proposition, and the daily running of the business.

Main goals and responsibilities

• Delivering an exceptional level of customer service by email and over the phone

• Dealing with guest enquiries and concierge requests

• Recommending local experiences, creating itineraries and providing detailed property and area information

• Gathering guest booking details and taking payments

• Working with guests, owners and service providers to overcome any issues and guest complaints efficiently

• Building relationships with concierge contacts and researching new concierge options for our guests

• Creating and updating written content for company materials, including booking and property information

• Attend property visits to support with the new property setup process and carrying out detailed Quality Assurance checks

• Day-to-day office administration

We’re looking for the following skills and experience

• Exceptional organisational skills as well as the ability to multi-task and adhere to deadlines

• Clear ability to be proactive and take initiative

• Outstanding written and verbal communication skills

• Ability to deliver a high level of customer care and problem solve effectively

• Ability to always maintain composure and professionalism

• High attention to detail

• Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)

• Strong work ethic, integrity and ambition to succeed

• Ability to adapt to a fast-paced working environment with a can-do attitude

• Strong background in office administration

• Previous hospitality/tourism experience

How to apply

Please email a cover letter to Head of Sales and Guest Experience, Joe Knight, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk.

At Perfect Stays, we’re committed to providing a supportive, happy and healthy workplace. It’s why 40% of our current team members have been with us for more than five years, and why in this year’s anonymous team survey, 100% of our staff said they feel proud to work at Perfect Stays.

We offer a number of increased benefits linked to position and length of service*. These benefits are reviewed annually and enhanced whenever possible. We’re also an accredited Living Wage Employer - this means every member of our team receives the real Living Wage, which is the only UK wage rate based on the cost of living.

We’re an equal opportunities employer. We’re committed to creating a diverse and inclusive company culture, regardless of an individual’s gender, race, or background and so, we actively encourage applications from everyone, including those that are underrepresented in our workforce.

What we currently offer our team members

• 28 days’ holiday with an increased annual leave entitlement based on length of service.

• An enhanced sick pay scheme based on length of service. 

• Enhanced maternity, paternity, adoption and compassionate leave based on length of service.

• A paid day off if you’re due to work your birthday. 

• A paid volunteering day so you can support a charity close to your heart. 

• Three additional days of flexible unpaid leave each year to cover those unexpected life events (or a longer holiday)! 

• Ongoing investment in training and personal development.

• Funded team drinks once a month. 

• Funded quarterly team afternoons, including our annual Christmas party celebration. 

• Occasional team stays at our properties. 

• Breakfast cereals provided for all team members.    

• Healthy workplace initiatives like a weekly fruit bowl, extensive kitchen equipment (think air fryers and Nespresso coffee machines), wellbeing workshops, discounted surfing lessons and ad-hoc concierge experiences. Plus, most of our Management team are certified Mental Health First Aiders, so you'll always have somewhere to turn when needed. 

*Some of our enhanced benefits are awarded on the successful completion of the probation period, and others after a set length of service.