Contact Us

For reservations or enquiries telephone:

01208 895570

Email us:

info@perfectstays.co.uk
Perfect Stays Ltd, 10b Palmers Way,
Trenant Ind Est, Wadebridge, Cornwall, PL27 6HB.

Send An Enquiry

Career Opportunities

Join our team

We’re often on the lookout for hardworking, creative and adaptable people who share our passion for customer service and luxury travel. If you’re interested in joining Perfect Stays® and believe your skills and experience will add value to our team, then please view our vacancies below or email us on careers@perfectstays.co.uk.

Current vacancies:

1. Finance Officer
2. Property Advisor
3. Guest Coordinator
4. Marketing Coordinator

 

Finance Officer

Overview of the role:

Full time permanent position.

We're recruiting for a competent Finance Officer with experience in a similar role, to perform a variety of both administration and accounts tasks to support our growing digital business.

The ideal candidate will thrive in a buzzing office environment and have a high attention to detail, with the ability to problem solve effectively. Being able to work confidently and use own initiative, both individually and as part of a team, are required. 

The role will involve working closely with the Head of Finance and Senior Finance Officer, as well as members of the wider sales and owner teams, therefore someone with a can-do attitude, good team spirit and strong communication skills are essential.

This role will involve possible Saturday working when workload requires. In these instances, a day off will be provided during the week.

Main duties and responsibilities:

•    Support the Senior Finance Officer and Head of Finance with all financial aspects of the business
•    Daily reconciliation of bank accounts and booking system to Sage records
•    Ensuring the purchase ledger is kept up to date by coding and inputting invoices, checking statements and processing the supplier payment run
•    Recording recharges and minus recharges on owner accounts in order to prepare and finalise monthly owner payment run
•    Producing financial booking reports for owners and wider members of the team
•    Keeping HR documents up to date and sending out documents and policies for signature.
•    Assisting with monthly payroll
•    Assisting with year-end accounts
•    General administration, scanning, filing, and supporting the successful running of the business

Skills and experience:

•    AAT Level 3 or equivalent
•    Minimum two years administration experience 
•    High level of attention to detail and numerical accuracy
•    Good telephone and email communication skills, including good spelling and grammar is essential
•    Excellent organisations skills
•    Ability to work well under pressure to deadlines
•    Previous Sage 50 and accounts experience is desirable
•    Previous customer service experience is beneficial but not essential
•    Fully IT literate in all areas including email, Microsoft Word and Microsoft Excel
•    Have own transportation and full driving licence

What we offer:

•    Spacious modern office
•    Ongoing training and development
•    28 days holiday
•    Increased benefits linked to position and length of service
•    Quarterly team afternoons
•    Occasional team stays at new properties that join our portfolio
•    Excellent career opportunities within a growing company
•    Opportunity to work in a professional, dynamic and fun working environment

Salary:

£21,000 - £23,000 pa starting salary depending on experience, with a review upon successful completion of the initial probation period.

How to apply:

Please email a covering letter to Head of Finance, Ruth Rushton, telling us why you would like to work for us and what you think you could bring to the role, together with an up-to-date CV to careers@perfectstays.co.uk

 

Property Advisor

Overview of the role:

Full or part time permanent sales positions available
Full time permanent position (40 hours per week and includes some weekend work on a rota basis)
Part time position (24 per week over three days, to include Thursday, Friday and Saturday)

This is a challenging, exciting and fast paced sales and high-end customer service role, where personality and professionalism are as important as seasoned experience within a similar role. The primary function of this role is to be the voice of the company, the first point of contact for customers and part of a larger team responsible for providing new and existing customers with a unique, seamless holiday experience tailored to them. Our Property Advisors conduct a pivotal role within the company, delivering clear and concise sales messages by email and telephone, to help our customers to find their perfect holiday home in a location to suit their needs and generating bookings for our home owners.

This isn't an entry level role and requires an experienced and multi-skilled individual who is accustomed to working well under pressure. A refined sales approach delivered through outstanding product knowledge and relationship building is key to our service success.

The role is predominately office based with the main communication being by telephone, however there will be a requirement to meet guests and owners face to face, therefore confidence with a smart appearance and warm and welcoming persona is essential.

Main duties and responsibilities:

•    Generating sales by providing an exceptional level of customer service to help match guests to the right property
•    Dealing with online enquiries and building relationships with customers via email
•    Taking bookings over the phone
•    Striving to hit daily sales targets
•    Working with guests, owners and service providers to overcome issues with positive outcomes for all
•    Carrying out meet & greets at our properties
•    Providing a guest concierge service
•    Work within a team to problem solve and reach resolutions

Required experience:

•    Previous sales and customer service experience in hospitality or holiday home rentals. A distinct advantage, although not essential, is experience within the luxury rental or travel agency industry
•    Thrive confidently as a member of a team, with a ‘can do’ attitude, dedication and commitment to the role, team and company’s success
•    Drive and ambition with a clear focus on achieving personal and team targets
•    Fully IT literate in all areas including email, Microsoft Word, Microsoft Excel, and ideally WordPress
•    Excellent spelling and grammar is essential
•    Have own transportation and full driving licence
•    Good geographical knowledge of the area is beneficial

What we offer:

•    Spacious modern office
•    Ongoing training and development
•    28 days holiday
•    Performance related bonus scheme after the probation period
•    Increased benefits linked to position and length of service
•    Quarterly team afternoons
•    Occasional team stays at new properties that join our portfolio
•    Team 'Health, Wellbeing and Environmental Ambassadors' for a healthier work environment
•    Excellent career opportunities within a growing company
•    Opportunity to work in a professional, dynamic and fun working environment

Salary:

£21,000 pa basic starting salary for full time/pro rata for part time

Salary review and a performance related bonus scheme, after successful completion of the probation period, giving an OTE of £27,000 pa for full time/pro rata for part time

How to apply:

Please email a covering letter telling us why you would like to work for us and what you think you could bring to the role, together with an up-to-date CV to Joe Knight at careers@perfectstays.co.uk

 

Guest Coordinator

Overview of the role:

Full time permanent position (40 hours per week and includes some weekend work on a rota basis)

We’re looking for a highly organised and proactive individual with a passion for outstanding customer service. This is a fast-paced, customer-centric role encompassing a range of different tasks and activities, from helping customers to plan the special details of their stay through our concierge service, to property quality assurance checks, taking booking payments, building relationships with local businesses, general administration, creating and updating customer literature and driving positive customer reviews.

The ideal candidate would have a proven track record of multi-tasking and juggling a range of projects with complete proficiency, and will be used to providing a high level of customer care both over the telephone and by email. For the right candidate, this role will offer great future prospects with lots of fantastic team incentives.

Working alongside other team members within the guest-coordination team, you will be responsible for ensuring a fantastic guest experience throughout. In addition, you will be expected to jump in and assist the wider team on a range of projects where necessary, in particular with the owner-coordination team. This diverse position offers lots of task variation and is vital to our unique service proposition, and the daily running of the business.

Main duties and responsibilities:

•    Delivering an exceptional level of customer service by email and over the phone
•    Dealing with guest enquiries and concierge requests
•    Recommending local experiences, creating itineraries and providing detailed property and area information.
•    Gathering guest booking details and taking payments
•    Working with guests, owners and service providers to overcome any issues efficiently
•    Building relationships with concierge contacts and researching new concierge options for guests
•    Creating and updating written content for company materials, including booking and property information
•    Ensuring compliance items are communicated effectively with owners and servicing companies
•    Carrying out detailed Quality Assurance checks at all our properties
•    Carrying out guest meet and greats at several of our properties
•    Day-to-day office administration

Required experience:

•    Exceptional organisational skills as well as the ability to multi-task and adhere to deadlines
•    Clear ability to be proactive and take initiative
•    Outstanding written and verbal communication skills
•    Ability to deliver a high level of customer care and problem solve effectively
•    High attention to detail
•    Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
•    Strong work ethic, integrity and ambition to succeed
•    Ability to adapt to a fast-paced working environment with a can-do attitude
•    Strong background in office administration
•    Previous hospitality/tourism experience

What we offer:

•    Spacious modern office
•    Ongoing training and development
•    28 days holiday
•    Performance related bonus scheme after the probation period
•    Increased benefits linked to position and length of service
•    Quarterly team afternoons
•    Occasional team stays at new properties that join our portfolio
•    Team 'Health, Wellbeing and Environmental Ambassadors' for a healthier work environment
•    Excellent career opportunities within a growing company
•    Opportunity to work in a professional, dynamic and fun working environment

Salary:

£21,000 

How to apply:

Please email a covering letter telling us why you would like to work for us and what you think you could bring to the role, together with an up-to-date CV to Joe Knight at careers@perfectstays.co.uk

 

Marketing Coordinator

Overview of the role:

We’re looking for a capable individual to join our expanding marketing team with content creation and digital marketing.

Previous writing experience is essential and a degree (or equivalent qualification) in Marketing, English, Journalism or Media would be desirable. However, above all else, we’re looking for sophisticated copywriting abilities, an excellent grasp of marketing fundamentals and meticulous attention to detail. A creative flair and a positive attitude are important, as well as exceptional organisational skills and the ability to take initiative.

This is an exciting opportunity for a graduate looking for a position in a fast-paced and buzzing digital business. For the right candidate, this role will offer lots of task variation, great future prospects and fantastic team incentives.

This position will also involve working Saturdays on a rota basis.

Please note - all applications must include a covering letter alongside your CV. Without a covering letter, your application will not be considered.

Main duties and responsibilities:

•    Create sophisticated, engaging and concise copy across all marketing channels, including website content, blog posts, email marketing and social media
•    Produce property website listings, floorplans and supporting local area content
•    Assist with video and photoshoots at properties across our portfolio
•    Design and implement successful email marketing campaigns
•    Manage and update the website with new, high quality content
•    Create, proofread and edit content and materials across all departments, ensuring consistent levels of quality, style and tone
•    Contribute to the management of all social media channels
•    Identify advertising and PR opportunities with key publications and influencers, and write pitches to secure effective coverage
•    Put forward new ideas to improve marketing activities and drive results

Essential Requirements:

•    Proven writing, editing and proofreading experience
•    Good understanding of digital marketing fundamentals
•    Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
•    Clean driving licence and own transport

Desired Experience:

•    Educated to degree level
•    Previous experience using the Adobe Creative Suite, particularly Illustrator
•    Experience in pitching and securing press coverage
•    Experience using social media platforms and e-communications in a business capacity
•    Photography and/or video creation

Skills and Personal Attributes:

•    Outstanding written and verbal communication skills
•    Excellent grasp of grammar and meticulous attention to detail
•    Keen interest in new marketing trends and a results-driven attitude
•    Exceptional organisational skills as well as the ability to multi-task and adhere to deadlines
•    Strong ability to be proactive and take initiative
•    Ability to adapt and be flexible in a fast-paced working environment with a can-do attitude
•    Willingness to learn and develop, as well as to contribute new ideas
•    Strong work ethic, integrity and ambition to succeed

What we offer:

•    Spacious modern office
•    Ongoing training and development
•    28 days holiday
•    Increased benefits linked to position and length of service
•    Quarterly team activity afternoons
•    Occasional team stays at new property additions to our portfolio
•    Excellent career opportunities within a growing company
•    Opportunity to work in a professional, dynamic and fun working environment

Salary:

£21,000 

How to apply:

Please email a covering letter telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV to Josh Wildeman at careers@perfectstays.co.uk

My family's experience with Perfect Stays was absolutely perfect. We stayed at Tregoose, which was an amazing property which was extremely well equipped! All information was communicated clearly and timely, if we had any questions, the team were very responsive and helpful. I would fully recommend Tregoose and Perfect Stays to everyone!

The Young Family, Colchester | Trustpilot - Stayed at Tregoose