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Client Services Coordinator

Overview of the Role

We are looking for an experienced Client Services Coordinator to join our friendly and growing team at our offices in Wadebridge, North Cornwall.

Perfect Stays are market-leading specialists in renting exclusive luxury holiday homes across the South West. With a growing portfolio of over 60 exceptional properties and an ever-expanding customer-base, we’re looking for an organised and proactive individual to help us in the continued growth of the company.

This is an exciting career opportunity for someone who has previous experience in coordinating different tasks and activities, both internally and for external clients. The ideal candidate would have a proven track record of multi-tasking and juggling a range of projects with complete proficiency. It’s an ideal position for a driven and committed individual who is looking for a fresh start in a fast-paced and buzzing digital business. For the right candidate, this role will offer great future prospects with lots of fantastic team incentives.

Working alongside other team members within the department, you will be responsible for overseeing guest and property owner focused tasks. In addition, you will be expected to jump in and assist the wider team on a range of projects where necessary. This diverse position offers lots of task variation and exposure to wider areas of the business.

Previous experience within an office environment is essential.

The position is full-time, working 5 days a week including every other Saturday.

Main Duties and Responsibilities

Creating and updating written content for company materials, including booking and property information
Dealing with guest enquiries and concierge requests
Building relationships with concierge contacts and researching new concierge options for guests
Liaising with property owners, guests and servicing companies on a range of tasks
Ensuring compliance items are communicated effectively with owners and servicing companies
Carrying out detailed Quality Assurance checks at all our properties
Carrying out guest meet and greets at several of our properties
Day-to-day office administration

Skills Required

Exceptional organisational skills as well as the ability to multi-task and adhere to deadlines
Clear ability to be proactive and take initiative
Outstanding written and verbal communication skills
High attention to detail
Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
Strong work ethic, integrity and ambition to succeed
Ability to adapt to a fast-paced working environment with a can-do attitude
Strong background in office administration
Previous hospitality/tourism experience

What We Offer

Spacious modern office
Training support and a positive work environment
28 days holiday
Increased benefits linked to position and length of service
Quarterly team afternoons
Occasional team stays at new property additions to our portfolio
Team ‘Health, Wellbeing and Environmental Ambassadors’ for a healthier work environment

Salary

£19,000 p/a

How to Apply

Please email a covering letter, which should include what you are looking for from a new role, along with an up-to-date CV for the attention of Ashley Sharp – ashley@perfectstays.co.uk.

Closing Date

Vacancies are available for a possible immediate start and we will be interviewing candidates on application.