For reservations or enquiries telephone:
Email us:
Parking and WiFi are provided at all of our properties. One travel cot and one highchair are also available at each property as a minimum.
Perfect Stays was born in 2011, for those wanting more from self-catering holiday agencies. Now with more than 15 years of experience in the luxury travel industry, our founding vision remains true: to provide an exclusive, curated collection of holiday homes and enhance every stay through our concierge service and team expertise.
We believe that true luxury lies in the details — the personal touches that make you feel really cared for. It’s why our team goes above and beyond, and what makes their passion and enthusiasm infectious. We’re committed to providing a supportive, happy and healthy workplace. In our latest anonymous survey, 100% of our team said they feel proud to work at Perfect Stays.
We nurture positivity, personal development and inclusivity, and we invest in our people to ensure our team is challenged and fulfilled in whichever department they join. As you'll see below, we offer a number of increased benefits linked to position and length of service*. These benefits are reviewed annually and enhanced whenever possible.
As a Living Wage employer, we’re dedicated to providing a voluntary higher rate of pay that meets or exceeds the basic cost of living in the UK, ensuring our team can thrive both professionally and in their personal lives.
We’re an equal opportunities employer. We’re committed to creating a diverse and inclusive company culture, regardless of an individual’s gender, race, or background and so, we actively encourage applications from everyone, including those that are underrepresented in our workforce.
We're currently recruiting for the following positions. If you don't see any current vacancies, we're always open to hearing from passionate and enthusiastic individuals who have experience in the luxury travel sector. If this sounds like you, please feel welcome to get in touch with our team on info@perfectstays.co.uk.
Job Description We’re looking for a Portfolio Coordinator to join our friendly and professional Portfolio team at Perfect Stays. This is a full-time, permanent position (40 hours per week), based in our modern Wadebridge office. The role includes some Saturday working on a rota basis. Part-time hours may be considered for the right applicant.
Salary £28,000
About the Portfolio Coordinator position We’re seeking a proactive and organised individual with a passion for customer care and strong communication skills. As a Portfolio Coordinator, you’ll support individual property owners in the successful rental and management of their homes, acting as a key point of contact and delivering high-quality service throughout both phone and email.
This is fast-paced and varied role, ideal for someone who enjoys multitasking, building relationships, and taking ownership of their work. You’ll collaborate with internal teams and external partners, ensuring that properties meet compliance standards, are marketed effectively, and are well-positioned to perform successfully.
Main goals and responsibilities • Deliver outstanding customer service via phone and email to property owners • Act as a primary contact for a portfolio of clients, offering advice and support to help maximise the rental performance of their properties • Liaise with internal teams (Marketing and Guest Coordinators) and external suppliers to facilitate the onboarding of new properties • Manage administrative tasks related to property set-up, quality assurance checks, and property documentation • Ensure legal and compliance requirements are communicated and fulfilled for all properties • Conduct quality assurance checks and coordinate any follow-up actions needed • Assist in gathering market insights and booking trends to support business performance • Contribute to the upkeep and clarity of company materials and property information • Support the wider team with general administration and ad hoc tasks.
We’re looking for the following skills and experience: • Strong customer service and communication skills, both written and verbal • A high level of organisation with the ability to manage multiple projects simultaneously • A detail-orientated mindset with solid administrative experience • Confidence working independently and collaboratively in a team environment • Problem-solving skills and proactive, solutions-focused approach • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) • Previous experience in customer service, office administration, or the tourism/property sector is highly desirable • A full driving license and access to your own transport.
How to apply Please email a covering letter telling us why you’d like to work with us and what you feel you could bring to the role, including an up-to-date CV, to Portfolio Account Manager, Paige-Amice Harris, on careers@perfectstays.co.uk.
• 28 days’ holiday with an increased annual leave entitlement based on length of service • An enhanced sick pay scheme based on length of service • Enhanced maternity, paternity, adoption and compassionate leave based on length of service • A paid day off if you’re due to work your birthday • A paid volunteering day so you can support a charity close to your heart • Three additional days of flexible unpaid leave each year to cover those unexpected life events (or a longer holiday)! • Ongoing investment in training and personal development • Funded team drinks once a month • Funded quarterly team afternoons, including our annual Christmas party celebration • Occasional team stays at our properties • Breakfast cereals provided for all team members • Healthy workplace initiatives like a weekly fruit bowl, extensive kitchen equipment (think air fryers and Nespresso coffee machines), wellbeing workshops, discounted surfing lessons and ad-hoc concierge experiences. Plus, most of our Management team are certified Mental Health First Aiders, so you'll always have somewhere to turn when needed.
*Some of our enhanced benefits are awarded on the successful completion of the probation period, and others after a set length of service.
“As always, the Perfect Stays team were fabulous. Special thanks to Matthew who was incredibly attentive throughout our stay.”
As always, the Perfect Stays team were fabulous. Special thanks to Matthew who was incredibly attentive throughout our stay.
