For reservations or enquiries telephone:
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Parking and WiFi are provided at all of our properties. One travel cot and one highchair are also available at each property as a minimum.
Gift an unforgettable holiday this Christmas. Ask our team about gift vouchers or buy online.
Perfect Stays Limited was established in 2011. We specialise in providing spectacular holiday homes in beautiful locations across the South West. With an industry-leading website and commitment to quality in everything we do, we have a continuously growing portfolio of luxury homes and a dedication to creating unforgettable experiences for our guests.
Our ethos is simple; we want to match our guests to the property that is best suited to their occasion and group requirements, and once found, we want to ensure that guests can truly maximise their time and enjoyment through our in-depth local knowledge and extensive concierge service. As a luxury brand, exceptional customer service is at the centre of everything we do. This extends across all departments, including both customer and non-customer facing teams.
Our friendly and hardworking team forms the heart of Perfect Stays. We’re committed to the personal development of all staff and offer extensive training opportunities so individuals can build a long-term career with us. We also offer various benefits linked to length of service.
We're currently recruiting for the following positions, but we're always open to hearing from passionate and enthusiastic individuals who have experience within the luxury travel sector. If this sounds like you, please feel welcome to get in touch with our team on info@perfectstays.co.uk.
We're looking for a Senior Portfolio Coordinator to join our friendly and professional Portfolio team at Perfect Stays. This is a full-time permanent position (40 hours per week) based at our modern Wadebridge office. This role also includes some Saturday work on a rota basis.
Salary £27,500 pa
About us Perfect Stays Limited was established in 2011. We specialise in providing spectacular holiday homes in beautiful locations across the South West. With an industry-leading website and commitment to quality in everything we do, we have a continuously growing portfolio of luxury homes and a dedication to creating unforgettable experiences for our guests.
Our ethos is simple; we want to match our guests to the property that’s best suited to their occasion and group requirements, and once found, we want to ensure that guests can truly maximise their time and enjoyment through our in-depth local knowledge and extensive concierge service. As a luxury brand, exceptional customer service is at the centre of everything we do. This extends across all departments, including both customer and non-customer-facing teams.
About the Senior Portfolio Coordinator position
If you love property, enjoy building long-term owner relationships, and take price in delivering a high-touch luxury service, this is a brilliant opportunity to work with some of the South West’s most exceptional holiday homes.
We’re seeking a proactive and organised individual with a passion for customer care and strong communication skills. As a Senior Portfolio Coordinator, you’ll manage day-to-day relationships with a portfolio of property owners, supporting the successful rental and management of their homes. You’ll act as a key point of contact, delivering high-quality service throughout both phone and email.
This role is particularly well suited to someone with experience in estate agency/lettings, property management, holiday lettings, account management, or a hospitality/guest-experience environment, who is used to managing multiple client or owner relationships at once.
This is a fast-paced and varied role, ideal for someone who enjoys multitasking, building relationships, and taking ownership of their work. You’ll collaborate with internal teams and external partners, ensuring that properties meet compliance standards, are marketed effectively, and are well-positioned to perform successfully.
Main goals and responsibilities:
In this role, you’ll be responsible for the smooth onboarding and ongoing success of a portfolio of luxury holiday hones, acting as the owner’s day-to-day contact. Your responsibilities will include: • Deliver outstanding customer service via phone and email to property owners. • Act as the dedicated point of contact for a portfolio of owners, offering proactive advice and support to help maximise the rental performance of their properties. • Build trusted, long-term owner relationships through clear communication, regular updates, and expectation management. • Confidently handle sensitive or challenging conversations with owners (e.g. compliance requirements, performance improvements, or necessary changes) with professionalism. • Liaise with internal teams (Marketing and Guest Coordinators) and external suppliers to facilitate the onboarding of new properties. • Manage administrative tasks related to property set-up, quality assurance checks, and property documentation. • Ensure legal and compliance requirements are communicated and fulfilled for all properties. • Liaise with property owners and third parties including photographers and designers throughout the new property set-up process and beyond • Conduct quality assurance checks and coordinate any follow-up actions needed. • Support owners with performance-focused insights, using market knowledge, occupancy patterns, pricing feedback and booking trends to help optimise results. • Contribute to the upkeep and clarity of company materials and property information. • Support the wider team with general administration and ad hoc tasks.
We’re looking for the following skills and experience: • Strong customer service and communication skills, both written and verbal. • Exceptional telephone manner and confidence speaking with high-value owners and external partners. • Highly organised, with the ability to manage multiple properties/clients and priorities simultaneously in a fast-paced environment. • Detail-orientated mindset with solid administrative and compliance-focused experience. • Confidence working independently and collaboratively in a team environment. • Problem-solving skills and a proactive, solutions-focused approach. • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint). • Proven account management or client portfolio experience in a service-driven sector. • A full driving license and access to your own transport. How to apply To apply, please email a covering letter to Portfolio Account Manager, Paige-Amice Turner, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk.
All applications must include a covering letter alongside your CV. Without this, your application won’t be considered.
“As always, the Perfect Stays team were fabulous. Special thanks to Matthew who was incredibly attentive throughout our stay.”
As always, the Perfect Stays team were fabulous. Special thanks to Matthew who was incredibly attentive throughout our stay.
