Career Opportunities

Join our team

Perfect Stays Limited was established in 2011. We specialise in providing spectacular holiday homes in beautiful locations across the South West. With an industry-leading website and commitment to quality in everything we do, we have a continuously growing portfolio of luxury homes and a dedication to creating unforgettable experiences for our guests. 

Our ethos is simple; we want to match our guests to the property that is best suited to their occasion and group requirements, and once found, we want to ensure that guests can truly maximise their time and enjoyment through our in-depth local knowledge and extensive concierge service. As a luxury brand, exceptional customer service is at the centre of everything we do. This extends across all departments, including both customer and non-customer facing teams. 

Our friendly and hardworking team forms the heart of Perfect Stays. We’re committed to the personal development of all staff and offer extensive training opportunities so individuals can build a long-term career with us. We also offer various benefits linked to length of service.

We're currently recruiting for the following positions, but we're always open to hearing from passionate and enthusiastic individuals who have experience within the luxury travel sector. If this sounds like you, please feel welcome to get in touch with our team on info@perfectstays.co.uk.

1. Senior Portfolio Coordinator

2. Office Admin Coordinator

Senior Portfolio Coordinator

We're looking for a Senior Portfolio Coordinator to join our friendly and professional Portfolio team at Perfect Stays. This is a full-time permanent position (40 hours per week) based at our modern Wadebridge office. This role also includes some Saturday work on a rota basis. 

Salary 
£27,500 pa 

About the Senior Portfolio Coordinator position  
If you love property, enjoy building long-term owner relationships, and take pride in delivering a high-touch luxury service, this is a brilliant opportunity to work with some of the South West’s most exceptional holiday homes.  

We’re seeking a proactive and organised individual with a passion for customer care and strong communication skills. As a Senior Portfolio Coordinator, you’ll manage day-to-day relationships with a portfolio of property owners, supporting the successful rental and management of their homes. You’ll act as a key point of contact, delivering high-quality service throughout both phone and email.  

This role is particularly well suited to someone with experience in estate agency/lettings, property management, holiday lettings, account management, or a hospitality/guest-experience environment, who is used to managing multiple client or owner relationships at once.  

This is a fast-paced and varied role, ideal for someone who enjoys multitasking, building relationships, and taking ownership of their work. You’ll collaborate with internal teams and external partners, ensuring that properties meet compliance standards, are marketed effectively, and are well-positioned to perform successfully.  

Main goals and responsibilities: 
In this role, you’ll be responsible for the smooth onboarding and ongoing success of a portfolio of luxury holiday homes, acting as the owner’s day-to-day contact. Your responsibilities will include: 

• Deliver outstanding customer service via phone and email to property owners
• Act as the dedicated point of contact for a portfolio of owners, offering proactive advice and support to help maximise the rental performance of their properties
• Build trusted, long-term owner relationships through clear communication, regular updates, and expectation management
• Confidently handle sensitive or challenging conversations with owners (e.g. compliance requirements, performance improvements, or necessary changes) with professionalism
• Liaise with internal teams (Marketing and Guest Experience Coordinators) and external suppliers to facilitate the onboarding of new properties
• Manage administrative tasks related to property set-up, quality assurance checks, and property documentation
• Ensure legal and compliance requirements are communicated and fulfilled for all properties
• Conduct quality assurance checks and coordinate any follow-up actions needed
• Support owners with performance-focused insights, using market knowledge, occupancy patterns, pricing feedback and booking trends to help optimise results
• Contribute to the upkeep and clarity of company materials and property information
• Support the wider team with general administration and ad hoc tasks.

We’re looking for the following skills and experience: 
• Strong customer service and communication skills, both written and verbal
• Exceptional telephone manner and confidence speaking with high-value owners and external partner
• Highly organised, with the ability to manage multiple properties/clients and priorities simultaneously in a fast-paced environment
• Detail-orientated mindset with solid administrative and compliance-focused experience
• Confidence working independently and collaboratively in a team environment
• Problem-solving skills and a proactive, solutions-focused approach
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Proven account management or client portfolio experience in a service-driven sector
• A full driving license and access to your own transport. 

How to apply
To apply, please email a covering letter to Portfolio Account Manager, Paige-Amice Turner, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk. 

All applications must include a covering letter alongside your CV. Without this, your application won’t be considered. 

Office Admin Coordinator

We're looking for an Office Admin Coordinator to join our friendly and professional team at Perfect Stays. This opportunity is a fixed-term, full-time role (40 hours per week, Monday to Friday) covering a period of maternity leave for a minimum of 12 months and a maximum of 15 months, based in our modern office in Wadebridge. Requests for working part-time, 4 days a week, may be considered. Hybrid working won't be offered for this role.

Salary 
£26,250 pa 

About the Office Admin Coordinator position  
We’re recruiting for a competent Office Admin Coordinator with prior experience, to perform a variety of office administration tasks to support our business. The ideal candidate will thrive in a buzzing office environment and have a high attention to detail, with the ability to problem-solve effectively. Being able to work confidently and use initiative, both individually and as part of a team, is required. Above all else, we’re looking for someone with a hands-on approach, who loves to ensure the smooth running of the business and can adapt to help out where required.

The role will involve working closely with our HR & Office Manager until they start their maternity leave. You’ll also work closely with the Head of Finance, who is responsible for the department. A can-do attitude, good team spirit and strong communication skills are essential. The role is Monday to Friday, however, our Christmas and New Year rotas may require working either a Saturday or Sunday, depending on that particular year. Advance notice of Christmas working rotas is given.

Main goals and responsibilities: 
• Welcome visitors and organise refreshments, including weekly shops
• Organise office cleaners and ensure the office is kept tidy
• Order stationery and IT equipment
• Organise the venue and catering for quarterly management meetings
• Organise the team's quarterly activities, including the Christmas party
• Arrange any necessary transport and accommodation for training and events
• Completion and review of health and safety checks, including fire alarm tests and organising annual PAT testing, as examples
• Ensure monthly company vehicle checks are completed and arrange MOTs
• Asset management (e.g. issuing keys and computer equipment)
• Ensure office-wide compliance with DSE
• Organise office maintenance and repairs when required
• Organise cards and gifts for team members, and external contacts
• Organise access, equipment and IT accounts for new starters to support the onboarding process (support will be given)
• Ensure basic HR records are updated by employees using our HR software (i.e. driving licence updates)
• Assist with processing leave records.

The list above demonstrates a large part of the recurring tasks for this role, however, there might be occasional projects to be completed in addition. Full training and support will be given for the main duties.

We’re looking for the following skills and experience: 
• Minimum of two years in an office administration role
• Excellent organisation skills
• High level of attention to detail
• Problem-solving skills, including using initiative to investigate issues and offer logical solutions
• Ability to work well under pressure and to deadlines
• Good telephone and email communication skills, including good spelling and grammar, are essential
• Fully IT literate in all areas including Microsoft Outlook, Word and Excel
• Must have own transportation and full driving licence.

How to apply
To apply, please email a covering letter to HR and Office Manager, Amber Golding, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk.