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Parking and WiFi are provided at all of our properties. One travel cot and one highchair are also available at each property as a minimum.
Perfect Stays was born in 2011, for those wanting more from self-catering holiday agencies. Now with more than 15 years of experience in the luxury travel industry, our founding vision remains true: to provide an exclusive, curated collection of holiday homes and enhance every stay through our concierge service and team expertise.
We believe that true luxury lies in the details — the personal touches that make you feel really cared for. It’s why our team goes above and beyond, and what makes their passion and enthusiasm infectious. We’re committed to providing a supportive, happy and healthy workplace. In our latest anonymous survey, 100% of our team said they feel proud to work at Perfect Stays.
We nurture positivity, personal development and inclusivity, and we invest in our people to ensure our team is challenged and fulfilled in whichever department they join. As you'll see below, we offer a number of increased benefits linked to position and length of service*. These benefits are reviewed annually and enhanced whenever possible.
As a Living Wage employer, we’re dedicated to providing a voluntary higher rate of pay that meets or exceeds the basic cost of living in the UK, ensuring our team can thrive both professionally and in their personal lives.
We’re an equal opportunities employer. We’re committed to creating a diverse and inclusive company culture, regardless of an individual’s gender, race, or background and so, we actively encourage applications from everyone, including those that are underrepresented in our workforce.
We're currently recruiting for the following positions. If you don't see any current vacancies, we're always open to hearing from passionate and enthusiastic individuals who have experience in the luxury travel sector. If this sounds like you, please feel welcome to get in touch with our team on info@perfectstays.co.uk.1. Senior Portfolio Coordinator
We're looking for a Senior Portfolio Coordinator to join our friendly and professional Portfolio team at Perfect Stays. This is a full-time permanent position (40 hours per week) based at our modern Wadebridge office. This role also includes some Saturday work on a rota basis.
Salary £29,000 pa
About the Senior Portfolio Coordinator position If you love property, enjoy building long-term owner relationships, and take pride in delivering a high-touch luxury service, this is a brilliant opportunity to work with some of the South West’s most exceptional holiday homes.
We’re seeking a proactive and organised individual with a passion for customer care and strong communication skills. As a Senior Portfolio Coordinator, you’ll manage day-to-day relationships with a portfolio of property owners, supporting the successful rental and management of their homes. You’ll act as a key point of contact, delivering high-quality service, both over the phone and via email.
This role is particularly well suited to someone with experience in estate agency/lettings, property management, holiday lettings, account management, or a hospitality/guest-experience environment, who is used to managing multiple client or owner relationships at once.
This is a fast-paced and varied role, ideal for someone who enjoys multitasking, building relationships, and taking ownership of their work. You’ll collaborate with internal teams and external partners, ensuring that properties meet compliance standards, are marketed effectively, and are well-positioned to perform successfully.
Main goals and responsibilities: In this role, you’ll be responsible for the smooth onboarding and ongoing success of a portfolio of luxury holiday homes, acting as the owner’s day-to-day contact. Your responsibilities will include:
• Deliver outstanding customer service via phone and email to property owners • Act as the dedicated point of contact for a portfolio of owners, offering proactive advice and support to help maximise the rental performance of their properties • Build trusted, long-term owner relationships through clear communication, regular updates, and expectation management • Confidently handle sensitive or challenging conversations with owners (e.g. compliance requirements, performance improvements, or necessary changes) with professionalism • Liaise with internal teams (Marketing and Guest Experience Coordinators) and external suppliers to facilitate the onboarding of new properties • Manage administrative tasks related to property set-up, quality assurance checks, and property documentation • Ensure legal and compliance requirements are communicated and fulfilled for all properties • Conduct quality assurance checks and coordinate any follow-up actions needed • Support owners with performance-focused insights, using market knowledge, occupancy patterns, pricing feedback and booking trends to help optimise results • Contribute to the upkeep and clarity of company materials and property information • Support the wider team with general administration and ad hoc tasks.
We’re looking for the following skills and experience: • Strong customer service and communication skills, both written and verbal • Exceptional telephone manner and confidence speaking with high-value owners and external partner • Highly organised, with the ability to manage multiple properties/clients and priorities simultaneously in a fast-paced environment • Detail-orientated mindset with solid administrative and compliance-focused experience • Confidence working independently and collaboratively in a team environment • Problem-solving skills and a proactive, solutions-focused approach • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) • Proven account management or client portfolio experience in a service-driven sector • A full driving license and access to your own transport. How to apply To apply, please email a covering letter to Portfolio Account Manager, Paige-Amice Turner, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, to careers@perfectstays.co.uk.
All applications must include a covering letter alongside your CV. Without this, your application won’t be considered.
• 28 days’ holiday with an increased annual leave entitlement based on length of service • An enhanced sick pay scheme based on length of service • Enhanced maternity, paternity, adoption and compassionate leave based on length of service • A paid day off if you’re due to work your birthday • A paid volunteering day so you can support a charity close to your heart • Three additional days of flexible unpaid leave each year to cover those unexpected life events (or a longer holiday)! • Ongoing investment in training and personal development • Funded team drinks once a month • Funded quarterly team afternoons, including our annual Christmas party celebration • Occasional team stays at our properties • Breakfast cereals provided for all team members • Healthy workplace initiatives like a weekly fruit bowl, extensive kitchen equipment (think air fryers and Nespresso coffee machines), wellbeing workshops, discounted surfing lessons and ad-hoc concierge experiences. Plus, most of our Management team are certified Mental Health First Aiders, so you'll always have somewhere to turn when needed.
*Some of our enhanced benefits are awarded on the successful completion of the probation period, and others after a set length of service.
“We have rented numerous properties from Perfect Stays and hands down they are the best by miles...nothing is too much trouble and they are great communicators. First class.”
We have rented numerous properties from Perfect Stays and hands down they are the best by miles...nothing is too much trouble and they are great communicators. First class.
