Career Opportunities

Join our team

Perfect Stays Limited was established in 2011. We specialise in providing spectacular holiday homes in beautiful locations across the South West. With an industry-leading website and commitment to quality in everything we do, we have a continuously growing portfolio of luxury homes and a dedication to creating unforgettable experiences for our guests. 

Our ethos is simple; we want to match our guests to the property that is best suited to their occasion and group requirements, and once found, we want to ensure that guests can truly maximise their time and enjoyment through our in-depth local knowledge and extensive concierge service. As a luxury brand, exceptional customer service is at the centre of everything we do. This extends across all departments, including both customer and non-customer facing teams. 

Our friendly and hardworking team forms the heart of Perfect Stays. We’re committed to the personal development of all staff and offer extensive training opportunities so individuals can build a long-term career with us. We also offer various benefits linked to length of service.

We're currently recruiting for the following positions:
1. Senior Marketing Coordinator
2. Guest Experience Coordinator
3. Portfolio Coordinator

1. Senior Marketing Coordinator 

Our dynamic in-house Marketing team at Perfect Stays are looking for an experienced Senior Marketing Coordinator to join them in our Wadebridge office. This is a full-time permanent position (40 hours per week) with a Monday to Friday rota. 

Salary 
£27,000 - £28,000 depending on experience 

About the Senior Marketing Coordinator position  
We’re looking for a capable individual to join our Marketing team with impeccable content creation and digital marketing skills. Previous writing experience is essential and a degree (or equivalent qualification) in English, Creative Writing, Journalism, Media or Marketing would be desirable. 

Above all else, we’re looking for someone with a passion for creating compelling content, an excellent grasp of marketing fundamentals, and meticulous attention to detail. A creative flair and a positive, pro-active attitude are important, as are exceptional organisational skills. 

This is an exciting opportunity for someone looking to join a fast-paced digital business. For the right candidate, the role will offer lots of task variation, great future prospects, and fantastic team incentives. Full training will be given for the main tasks and responsibilities. 

The role is Monday to Friday, however, our Christmas and New Year rotas may require working either a Saturday or Sunday depending on the particular year. Advance notice of Christmas working rotas is always given.  

Main duties and responsibilities: 
• Create sophisticated, engaging and concise copy across all marketing channels, including our website, blog, email marketing and social media. Copywriting will form a core part of the role, so proficiency, speed, and a vested interest in long-form and short-form content are essential. 

• Manage photo and video shoots at properties across our portfolio. This involves supporting our in-house Photoshoot and PR Coordinator with pre-shoot organisation, as well as delivering strong on-the-day interior styling. You’ll be expected to work simultaneously with third parties like property owners, housekeeping teams, photographers and video teams, through the new property set-up process and beyond. 

• Carry out a wide range of marketing administration tasks, including updating our internal documents in line with brand guidelines, and communicating with our Portfolio, Guest and Sales teams in a clear and timely manner 

• Create and implement successful email marketing campaigns, using compelling copy, effective imagery and considered mailing list segmentation. You’ll be expected to report on the success of campaigns and put forward new ideas to improve marketing activities and drive results. 

• Design, edit and maintain property floorplans for use across our website. This involves working with third party designers to deliver effective marketing materials against tight turnarounds and strict style guides. 

• Provide support to our Content Marketing Manager and Digital Marketing Manager across both arms of our Marketing team. This will involve occasional team presentations and taking the lead on a range of cross-company projects. 

• Offer technical support across our website and booking system when required. This includes working with our Digital Marketing Manager to confidently liaise with third parties like our web developers, SEO agency, and paid media specialists, with an aim to enhance performance and drive bookings. 

• The role doesn’t involve line management of any direct reports, but as our Senior Marketing Coordinator, you’ll be expected to act as a mentor for our Marketing Coordinator and Photoshoot and PR Coordinator. 

We’re looking for the following skills and experience: 
• Educated to degree level with a good understanding of digital marketing fundamentals 
• At least two years’ experience in a Marketing Assistant or Marketing Coordinator role 
• Proven writing, editing and proofreading experience with the ability to create sophisticated and original content to tight deadlines 
• Outstanding written and verbal communication skills, with an excellent grasp of grammar and meticulous attention to detail 
• Practical knowledge of SEO techniques and confident use of keyword research to create content that ranks highly in search engines 
• A creative flair, and the confidence to style beautiful interiors for photo and video shoots at our properties 
• An interest in design, plus an understanding of how to select strong marketing images 
• Confidence speaking with property owners, as well as third parties like photographers, video teams and designers. This will include a range of in-person meetings, phone calls, and email communication. 
• The ability to adapt, take initiative, learn and develop in a fast-paced working environment. As well as exceptional organisational skills, a proactive “can do” attitude and the ability to multi-task are essential. 
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Adobe Creative Suite. Editing experience in Adobe Photoshop, Illustrator, and InDesign is especially desirable.  
• A strong local awareness of Cornwall and the South West 
• Clean driving license and your own transport 

How to apply: 
Please email a covering letter to Content Marketing Manager, Sophie Boyce, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, on careers@perfectstays.co.uk.  

All applications must include a covering letter alongside your CV. Without this, your application won’t be considered. We’ll be interviewing for this position on a rolling basis. Applications will close as soon as we’ve found the right person.

2. Guest Experience Coordinator

We’re looking for a Guest Experience Coordinator to join our fantastic Guest Experience team at Perfect Stays.
This is a full-time position (40 hours per week) based at our modern Wadebridge office. This role also includes some Saturday work on a rota basis.

Salary
£26,250

About the Guest Experience Coordinator position
We’re looking for a highly organised and proactive individual with a passion for outstanding customer service. This is a fast-paced, customer-centric role encompassing a range of different tasks and activities, from helping customers to plan the special details of their stay through our concierge service, to property quality assurance checks, taking booking payments, building relationships with local businesses, general administration, creating and updating customer literature and driving positive customer reviews.

Alongside your colleagues, you will be responsible for ensuring a fantastic guest experience throughout. For the right candidate, this role will also offer great future prospects with lots of excellent team incentives.

In addition, you will have the opportunity to upskill and assist the wider team on a range of other projects throughout the year, such as bookings with our Property Advisors and setting up new property listings with our Portfolio Team. This diverse position offers lots of task variation and is vital to our unique service proposition, and the daily running of the business.

Main goals and responsibilities
• Delivering an exceptional level of customer service by email and over the phone
• Dealing with guest enquiries and concierge requests
• Recommending local experiences, creating itineraries and providing detailed property and area information
• Gathering guest booking details and taking payments
• Working with guests, owners and service providers to overcome any issues and guest complaints efficiently
• Building relationships with concierge contacts and researching new concierge options for our guests
• Creating and updating written content for company materials, including booking and property information
• Attending property visits to support with the new property setup process and carrying out detailed Quality Assurance checks
• Day-to-day office administration

We’re looking for the following skills and experience
• Exceptional organisational skills as well as the ability to multi-task and adhere to deadlines
• Clear ability to be proactive and take initiative
• Outstanding written and verbal communication skills
• Ability to deliver a high level of customer care and problem solve effectively
• Ability to always maintain composure and professionalism
• High attention to detail
• Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
• Strong work ethic, integrity and ambition to succeed
• Ability to adapt to a fast-paced working environment with a can-do attitude
• Strong background in office administration
• Previous hospitality/tourism experience

How to apply
Please email a cover letter to Head of Sales and Guest Experience, Joe Knight, telling us why you’d like to work for us and what you think you could bring to the role, together with an up-to-date CV, on careers@perfectstays.co.uk.

3. Portfolio Coordinator 

We’re looking for a Portfolio Coordinator to join our friendly and professional Portfolio team at Perfect Stays. This is a full-time permanent position (40 hours per week) based at our modern Wadebridge office. This role also includes some Saturday work on a rota basis. 

Salary
£26,250

About the Portfolio Coordinator position
We’re seeking a proactive and organised individual with a passion for customer care and strong communication skills. As a Portfolio Coordinator, you’ll support individual property owners in the successful rental and management of their homes, acting as a key point of contact and delivering high-quality service throughout both phone and email. 

This is fast-paced and varied role, ideal for someone who enjoys multitasking, building relationships, and taking ownership of their work. You’ll collaborate with internal teams and external partners, ensuring that properties meet compliance standards, are marketed effectively, and are well-positioned to perform successfully. 

Main goals and responsibilities
•    Deliver outstanding customer service via phone and email to property owners.
•    Act as a primary contact for a portfolio of clients, offering advice and support to help maximise the rental performance of their properties.
•    Liaise with internal teams (Marketing and Guest Coordinators) and external suppliers to facilitate the onboarding of new properties. 
•    Manage administrative tasks related to property set-up, quality assurance checks, and property documentation. 
•    Ensure legal and compliance requirements are communicated and fulfilled for all properties.
•    Conduct quality assurance checks and coordinate any follow-up actions needed.
•    Assist in gathering market insights and booking trends to support business performance. 
•    Contribute to the upkeep and clarity of company materials and property information. 
•    Support the wider team with general administration and ad hoc tasks.

We’re looking for the following skills and experience:
•    Strong customer service and communication skills, both written and verbal. 
•    A high level of organisation with the ability to manage multiple projects simultaneously. 
•    A detail-orientated mindset with solid administrative experience. 
•    Confidence working independently and collaboratively in a team environment.
•    Problem-solving skills and proactive, solutions-focused approach. 
•    Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
•    Previous experience in customer service, office administration, or the tourism/property sector is highly desirable. 
•    A full driving license and access to your own transport. 

How to apply: 
Please email a covering letter telling us why you’d like to work with us and what you feel you could bring to the role, including an up-to-date CV to Portfolio Account Manager, Paige-Amice Turner, on careers@perfectstays.co.uk

At Perfect Stays, we’re committed to providing a supportive, happy and healthy workplace. It’s why 40% of our current team members have been with us for more than five years, and why in this year’s anonymous team survey, 93% of our staff said they feel proud to work at Perfect Stays.

We offer a number of increased benefits linked to position and length of service*. These benefits are reviewed annually and enhanced whenever possible. We’re also an accredited Living Wage Employer - this means every member of our team receives the real Living Wage, which is the only UK wage rate based on the cost of living.

We’re an equal opportunities employer. We’re committed to creating a diverse and inclusive company culture, regardless of an individual’s gender, race, or background and so, we actively encourage applications from everyone, including those that are underrepresented in our workforce.

What we currently offer our team members

• 28 days’ holiday with an increased annual leave entitlement based on length of service
• An enhanced sick pay scheme based on length of service
• Enhanced maternity, paternity, adoption and compassionate leave based on length of service
• A paid day off if you’re due to work your birthday
• A paid volunteering day so you can support a charity close to your heart
• Three additional days of flexible unpaid leave each year to cover those unexpected life events (or a longer holiday!) 
• Ongoing investment in training and personal development
• Funded team drinks once a month
• Funded quarterly team afternoons, including our annual Christmas party celebration
• Occasional team stays at our properties
• Breakfast cereals provided for all team members
• Healthy workplace initiatives like a weekly fruit bowl, extensive kitchen equipment (think air fryers and Nespresso coffee machines), wellbeing workshops, discounted surfing lessons and ad-hoc concierge experiences. Plus, most of our Management team are certified Mental Health First Aiders, so you'll always have somewhere to turn when needed. 

*Some of our enhanced benefits are awarded on the successful completion of the probation period, and others after a set length of service.